We guarantee full coverage when our reptiles arrive dead. We are happy to issue you a store credit when reported within 48 hours of receipt.
Once the reptile order is placed, all the refund will be issued as a store credit.
Please provide a video for the evidence along with the description clearly illustrating the issue. Send us an email to firstname.lastname@example.org to issue for a credit.
We reserve the right to limit refunds and replacements.
We Only Use FedEx Priority Overnight Shipping for all reptiles and your order will arrive the next day before noon (Domestic). It may take up to 2-3 days for (International Shipping).
We're currently shipping Canada, USA, and Europe Shipping.