LIVE ANIMAL SHIPPING & GUARANTEE

Once payment has been received we will be in touch with you through call or email to schedule for the shipping. 

Our shipping days are Monday- Thursday and we will only ship your Gecko when day and nighttime temperatures are between 38 and 85 degrees. If weather conditions do not permit shipping, we will hold onto your Gecko at no additional charge until conditions improve.

On your scheduled shipping day you will receive tracking information via the email you provided us at checkout. Your Gecko should arrive by 12pm. the following day after it has been shipped. If you live in a remote area, delivery could be later that day. *Some locations may delay depending on the weather condition

Please notify us within (1) hour of delivery that you have received your Gecko. This is required for our LIVE ARRIVAL & 7-DAY HEALTH GUARANTEE to be valid. We cannot guarantee the health of your Gecko if they're left outside for hours after delivery. Please make sure you're there and able to receive them on your scheduled delivery day.

NOTE: Shipments must be scheduled at least 1 business day in advance.

NO SHIP DATES: We cannot ship the week after holiday (Black Friday, Christmas) due to the high possibility of package delays at this time. We are happy to care for your gecko until we can safely ship them to you.

We use a reliable third-party shipper for all exports. Costs vary. Please CONTACT US to arrange gecko exports.

A 25% down payment gives you the ability to put any of our Gecko on hold. We will hold your gecko for up to one month, at which time full payment is due. If payment is not made in full within the one-month period, we will put the Gecko back up for sale and store your down payment as our store credit. 

YOU ARE AGREEING TO THESE POLICIES WHEN ORDERING A GECKO FROM US

MORE QUESTION? Please click here