Frequently Asked Questions

Shipping & Orders

Supplies: Orders placed by 4PM (ET) will usually ship the same day, and most customers receive their orders in 7 days. Orders that require prescription approval or personalization may take longer to ship. 

Reptiles: We ship out between Monday - Thursday with FedEx overnight shipping which arrives in next day.

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.

Nope! If you're not home, the driver will leave your package at the door or with your doorman.



Our checkout is easy, fast, and secure. Enter your shipping address, email address and payment method, then place your order!

Returns & Exchanges

Our policy is simple: If you're not 100% unconditionally satisfied with your pet supplies, you can return them in 90 days.


Dead On Arrival Animals will be credited to purchase other products or reschedule for a same reptile. DOA Evidence photos are required to get it approved.

Send our friendly customer service team an email at, and we'll provide you with instructions for returning your items. Easy as that!

International Reptile Shipping (Outside The US*)