Frequently Asked Questions
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on chat or email.
Info@TheGeckopia.com
Shipping questions
How long does it take to ship live reptiles?
All reptile orders are scheduled individually to ensure someone is available to receive them.
Live animals ship Monday through Thursday only, and only when temperatures are between 30°F and 90°F. If weather conditions fall outside this range, we will notify you and reschedule the shipment for the next safe window.
Returns questions
How do I return the item?
Please email info@thegeckopia.com with your order number and the item you’d like to return, and our team will send you a return label right away.
Can I return live reptiles?
As part of our policy, reptile orders are non-returnable unless we shipped the wrong reptile, as improper returns can pose serious risks to the animal.