Refunds

You can request a refund within 30 days of receiving your Geckopia Essentials. A prepaid shipping label will be provided. Once we receive and inspect the returned package, your refund will be issued to the original payment method within 5 business days. A return fee will be deducted for return shipping.

Note for Enclosures
Refunds are not available for enclosures. We only offer store credit or replacement for glass enclosures.

Exchanges

Free exchanges are available within 30 days of receiving your Geckopia Essentials. We’ll provide a prepaid shipping label. Once we receive the returned item, you will receive a store credit which you can use to repurchase the correct item.

Defective Products

If you receive a defective item, contact us within 30 days. We’ll provide instructions for a replacement or refund.

Damaged Products

Our products undergo rigorous quality control. Under normal use, they should not rip, tear, or break. We are not liable for damage caused by misuse or improper care (e.g., ripping, tearing, or breaking after use or washing).

Contact Us

For assistance, email info@thegeckopia.com

Note: This refund policy applies only to Geckopia Essentials. It does not apply to live animals, including reptiles.