Return, Refund Policy, And Payment Methods

If your animal friend does not like the product or if it's damaged, we are happy to issue you a store credit when reported within 14 days of receipt.

Please provide a video, showing their dissatisfaction with the product along with the description clearly illustrating the issue. Send us an email to info@thegeckopia.com to get confirmed for the store credit.

If the package has been lost, we give 50% store credit to repurchase the item.

We reserve the right to limit refunds and replacements.

Credit Card, Debit Card, and Paypal are accepted methods of payment