Live Guarantee, Refund Policy, and Shipping

We guarantee full coverage when our reptiles arrive dead. we are happy to issue you a store credit when reported within 48 hours of receipt.

Please provide a video for the evidence along with the description clearly illustrating the issue. Send us an email to info@thegeckopia.com to issue for a credit.

We reserve the right to limit refunds and replacements.

We Only Use FedEX Priority Overnight Shipping for all reptiles and your order will arrive the next day before noon (Domestic). It may take up to 2-3 days for (International Shipping).

We're currently only accepting Canada and USA Reptile Shipping.